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Tightening Knob

I can't seem to get the arm to lock into position.  I tighten it as much as I physically can, to the point where it's difficult for me to loosen  it - but it still moves when the dough roller is working, so I can't lock it the recommended distance from the side of the bowl.
Amy Ruch

Comments

  • Hi Amy!

    Does it stay in position relative to the edge of the bowl? Because it's supposed to sway towards the middle of the bowl to let the dough pass, but then it should return to the set distance again.
    Johan Customer Service
  • I didn’t realize it was supposed to move at all when tightened. It’s working properly if that’s the case! Thank you.
    Amy Ruch
  • Hi Amy, check out our Masterclass using the Dough Roller and this should help you better understand how the arm is designed and let us know if you have any other questions.

    https://youtu.be/GbaTPl8otVI
    Ashley VP Sales & Marketing
  • Hi - I just received my new mixer.  Very exciting, but it seems like the arm will not stay in place (away from the wall of the bowl) when I tighten the knob.  I watched the masterclass video and it looks like I should be able to lock the arm in the middle of the bowl.  Discouraging.
    Thanks for any help.

    Michael
    Michael Mesler
  • Hi Michael, The arm is meant to still be able to freely move towards the middle of the bowl while mixing. The knob just sets the distance from the side so that the arm doesn't go back to the side of the bowl. Feel free to send us a video of your mixer and we will be happy to take a look and troubleshoot with you. Send to: info-us@ankarsrum.com
    Ashley VP Sales & Marketing
  • Hello. My Ank is about two years old. When I used it the first three times to make bread the tightening knob and roller worked the way it was supposed to and it was/ joy( I belong to a Community Bread project in Seattle and we make bread twice a month for food pantries).  Then, the knob would not tighten properly and the roller kept slipping. It seemed as though the threaded part the knob was attached to was stripped; the knob wouldn’t hold. I was sent a new knob but the problem was the same with the new knob. I am frustrated not being able to use the machine to continue to make bread or anything else. I’ve had to resort to making bread by hand- a lot of work for
    my arthritic hands.
    Machine was bought 2-18-22 and registered.
    Noel Angell
  • Noel, please reach out directly to our office so that we can better resolve this for you. info-us@ankarsrum.com
    Ashley VP Sales & Marketing

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