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it should be installed at the bottom of the connector for the dough hook. Where are you located? I'll need you to contact your local distributor in order to have them help you with this issue. See link below for contact info.
Distributors - Ankarsrum Sweden
there should be, but if your hook rests too low, it might be missing. Please do reach out to our american distributor, BBI Wholesale for more info on how to solve this issue.
same as the above, reach out to your local distributor for help.