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Missing the adjustment screw for the dough hook.

I am trying to use my dough hook but it is scraping the bottom of the bowl, When I look down in the dough hook hole there is no screw.  I cannot find this part on the site anywhere.
Alan Morris

Comments

  • Thank you for your message. Our team here in the US will be emailing you shortly to gather more information from you so that we can help you with this issue. The email will come from: info-us@ankarsrum.com
    Ashley VP Sales & Marketing
  • Found both the screw and the spring...which I didnt know there was a spring...LOL

    They were both under the styrofoam packing material...so glad I didnt throw away my box!!!
    Alan Morris
  • I just got my mixer. I do have the screw in the dough hook hole. Is it correct to assume the spring beneath the screw?  I just want to make sure it’s not supposed to go somewhere else because I didn‘t see a spring anywhere.  Thanks!
    Paula Osborne
  • Hi Paula, Yes, if the screw is down in the dough hook hole then the spring is also there. Every machine should arrive with the spring/screw in place but sometimes due to the vibration of the ocean freight, these parts can fall out and must be installed by the consumer. But it sounds like your machine is perfect.
    Ashley VP Sales & Marketing
  • mixer just arrived w/screw and spring floating in box. this spring and screw to be secured in bottom of dough hook hole and adjusted accordingly?
    john
  • Hello,

    sorry, but yes, the screw is supposed to be attached in the factory, not loose in the box.

    Thread the spring over the screw and screw it down into the hole at the bottom. Adjust until the hook sits right above the bottom of the bowl without scratching.
    Johan Customer Service
  • I just ran the machine the for the first time. No screw was inside the arm hole so I searched on line and learned that it might have fallen out.   I found the spring and screw in the box, luckily.  Maybe a piece of tape over the hole for shipping would help.  I thought this was an upgrade,  lol.
    David Daugherty
  • Hi David, thank you for your comments and glad you were able to locate the spring and screw for the dough hook hole. Thankfully this issue has been resolved at the factory but we are still working through the thousands of machines that were produced and shipped to the US. Due to ocean freight transit time and inventory rotation with our retailers, we will most likely continue to run into the loose spring/screw issue for several more months.
    Ashley VP Sales & Marketing

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