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I read on the site (somewhere) that the white is more easily marred or marked

Can you be more specific? Is it a frequent complaint, or how does that happen?
Rosanne

Comments

  • Hi Rosanne,

    The most common way these marks appear are from positioning the stainless-steel bowl onto the mixer base. If dropped or not centered correctly, the edge of the bowl can scuff the white finish on the base. We also see more of these scuffs from units that are returned and not packaged correctly. The metal parts and pieces aren't packaged correctly in the box so they end up scratching and scuffing the white mixer base. Hope this helps.
    Ashley VP Sales & Marketing
  • Thank you
    Rosanne
  • I was surprised to find parts like the heavy metal dough hook only placed inside the bowl lid when I opened my box, rather than having been taped down securely. Of course these fell out when I removed the lid. Do you offer touch-up paint?
    Ryan
  • Hi Ryan,

    The dough hook is packaged in a special space between the box and the styrofoam blocks and the white bowl lid is packaged on the opposite end of the box also in a special space within the styrofoam blocks. The dough hook is packaged in such a way that it would not come in contact with the mixer base during transportation.
    Ashley VP Sales & Marketing
  • Don't underestimate my ability to open a box incorrectly. Thank you very much for the answers, as well as the terrific videos, which are helpful. My machine arrived lat week, I've made two loaves of bread, and I love this mixer. I actually think the learning-curve talk is overstated. I find it a very intuitive and simple machine. The description in the video of its action mimicking our grandmothers' kneading against the side of a dough bowl is exactly right. Thank you!
    Ryan

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