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Balloon whisks

I have tried a couple of times to make meringue and it never gets to even soft peaks. I end up switching to my other mixer and giving up. I’ve used it on high-speed and nothing much really happens. It seems like the egg whites just climb up the side of the bowl and fly away from the balloon whisks. What am I doing wrong?
Jen Winston

Comments

  • Hi Jen, it sounds like maybe the large black gear is either missing or not installed correctly. You should have 4 pieces you are working with:

    1) beater housing - this the black piece with the two metal posts that the beaters snap onto

    2) large black gear - this really only sits in the beater housing one way but if you’ve taken your beater assembly apart, you need to make sure you fit the beater back into the housing before installing the beaters

    3) and 4) a pair of multi wire balloon whisks

    the beaters should individually spin while the entire beater assembly turns on the center of the bowl.
    Ashley VP Sales & Marketing
  • OMG YES!!! I got my mixer secondhand and didn’t know what that piece was! I just put it in place and it looks like it will solve my problem! Thank you so much!!
    Jen Winston
  • Bought this mixer about six months ago.  It does bread dough pretty well but won't whip cream or meringue.  This is very disappointing.
    Marcy Jones
  • Hi Marcy!

    Thank you for your message! Have you assembled the beaters in the way described above?
    Sanna Customer Care & Marketing Communication
  • Yes, it appears to be assembled correctly.  The balloon whisks turn and spin independently and the whole apparatus turns inside the bowl.  I tried to make my usual angel food cake and was trying to whip the egg whites.  I let the mixer run for probably over 10 minutes and it just wasn't going fast enough to whip the egg whites.  Then I got my immersion blender out and attached the whisk attachment.  I was done in a couple minutes.
    Marcy Jones
  • Hi Marcy, if you could reach out directly to our customer service department via email:
    info-us@ankarsrum.com

    We will be happy to assist you. If you could provide a video of the beaters in action (in an empty bowl is fine). 

    One thing you mentioned above that I'm curious about, you said the beaters were not moving fast enough to whip the egg whites. What speed did you have the mixer set at? At the highest speed, the Ankarsrum only take a few minutes to whip egg whites. Is it possible you over whipped them? Also, how many egg whites were you attempting to whip? 

    Again, feel free to email our office directly and we will be happy to help resolve this as the beaters do an excellent job of whipping cream and egg whites which leads us to believe there is either a defect in your beaters or a use error.
    Ashley VP Sales & Marketing

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