Hi Cora,Sorry to hear it doesn't work. It sounds like there's pill and lints left in the machine, then it won't start even if it's fully charged.Have you cleaned it properly? Please see this video for more instructions on how to clean the Pilohttps://www.youtube.com/watch?v=Xlzrq55TN3kIf it still doesn't work it might be malfunctioning. Then please email us at firstname.lastname@example.org and include your order-id. best regards,Sophia
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