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Spit water from the steam outlets?

Is possible Cirrus 2 will split water during the streaming from the front plate?
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  • Hi,

    Yes, the hand steamer can spit small amounts of water, especially if you're using it while the button is orange. It's not much and it dries up really fast, but make sure the lamp is green before you're using it. Orange indicates that the steamer is heating up.

    Best

    Sophia
  • Hi Sophia,

    first of all thank you so much for answering me back.

    So, once the light will be green, there will be not split of water? For my designer pieces made by silk or other sophisticated fabric (obviously not suede or leather), could be a problem those water stains. How could I solve this issue?

    Looking for your answer ASAP.

    Thanks in advanced for your precious help.

    Best
    Leo
  • Hi again,

    We can not guarantee that it will not ever spit drips of water (nor can any other steamer-manufacturer) even if the lamp is green. We use it on silk all the time and have never had any problem with stains, but that's us! We don't recommend you use the steamer on fabrics that shouldn't be washed and is sensitive to water.

    Best practice is to keep a little distance (1-2 cm) between the fabric and the steamer when steaming delicate fabrics. This should make the steam even more gentle on the fabric.

    Best,

    Sophia
  • Once again thank you for answering me back!

    Do you have other tips for me? To me, it’s really important to use your Cirrus 2 with all my garments made by all type of fabrics, from simple cotton to silk
    Leo
  • Hi again,

    Thanks for your questions. We're only glad to serve your.

    Here are our best tips:

    It comes with an attachable brush, which is recommended to use when steaming on delicate fabrics. It has the same effect as keeping a distance between the steamer and the fabric, but please use the brush for sheer fabrics.

    When steaming wool I recommend you combine steaming with brushing the fabric with a clothes brush (you can also use the attachable brush for this). This will remove dust and shallow dirt stains.

    Don't be afraid to use the heat protecting bag. When you steam thicker fabrics (like cotton), use the bag as a glove and press the steamer on collars, cuffs and thicker details. You can also use the heat protecting bag as a portable "ironing board" when steaming for instance trousers. This allows you to create a crease on the front (if you wish).

    We have made an instructional video here: https://www.youtube.com/watch?v=rdSOxhNdFLA
    . Maybe you find some valuable tips here aswell?

    Best regards,



    Sophia
  • Hi Sophia! Thanks again!

    I just got my Cirrus 2 and I can’t wait to use it! Thanks for your tips!

    I have one final question: in your forum you suggest us to use “distilled water” and not the classic “deionized water for classic irons”. Is it correct?

    Looking for your answer ASAP.

    Best.



    Leo
  • Hi again,

    Yes, if you live in an area with hard water we recommend distilled water (and not de-ionized, because it's not exactly the same). If you live in an area with soft water, regular tap water works. Just google your area + water quality if you're uncertain what quality of water you have.  

    Hope you'll be satisfied with your new steamer!

    Best,

    Sophia
  • Hi Sophia!

    Yes, you explained everything very well! But if I will not be able to find distilled water and I will use regular tap water, which procedure should I follow for a deep cleaning of the Cirrus 2?
    I found one of your video tutorial for my case but it is for another one steamer ( I think Stratus 2 - it was a professional one )

    Looking for your answer.

    Best.


    Leo
  • Hi again,

    Love that you're doing your homework =).

    IF you need to clean it, but only if it's necessary (you don't have to do it regularly as with the Stratus) you can use white, distilled vinegar (12% or 24%). Do like this:

    • Drip 1 cl white, distilled vinegar into the tank.
    • Fill the tank with boiling hot water.
    • Steam through the tank (don't steam any fabric during this cleaning process) until there's no limescale residue left coming out of the steam outlets. 
    • Steam through the tank with regular water as many times you need until the smell of the vinegar is gone.
    Important: never use descaling solution, only use white, distilled vinegar.

    The inside of the boiler is treated with a coating, which makes it harder for limescale residues to stick. So this procedure is nothing you should have to do on a regular basis.

    Best,

    Sophia
  • Perfect Sophia. Now I have all the info I need.

    In the meanwhile, I just made my first steaming with Cirrus 2. It’s amazing! I’m very satisfied with my purchase!

    Thank you so much!
    Leo
  • So glad to hear!

    Best,
    Sophia

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