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What do the different ticket categories mean?

What is the difference between Non-rebookable ticket and Rebookable ticket?

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  • Non-rebookable
    Tickets in this flexibility category cannot be rebooked. The price you paid for your ticket will not be refunded and the ticket cannot be transferred to another person. If, on the other hand, you are unable to travel due to sickness, you will receive a refund on presentation of a medical certificate.

    Rebookable
    To cancel your ticket, search for your booking and cancel your ticket before the train departs. To rebook your ticket, search for your booking and cancel the ticket before the train departs. You will then receive a voucher value, valid for 180 days from the first validity date of the original ticket. The voucher value is the ticket price minus the booking fee. You can use your voucher value for one or more new tickets for travel on SJ trains.*

    Refundable
    Tickets in this flexibility category will be refunded if you cannot travel for whatever reason. We will refund the ticket price minus the booking fee. All cancellations must be made before the train departs by searching for your booking. Other cancellation rules may apply for travel with other operators. Contact the respective operators for more information.

    *The voucher value is valid for 180 days from the date of travel on your original ticket if you have bought your ticket at January 17 2017 or later.
    The voucher value is valid for 90 days from the date of travel on your original ticket if you have bought your ticket earlier than January 17, 2017.

    Annica SJ Customer Service
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