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Want to know when can I get my refund

Hi, due to my train had been cancelled, so I cancelled the tickets,too. And the cancel app page shows that I can get fully refund from the tickets.
My BOOKING NUMBER is : FJC4934G.
But I do not see any refund yet, could you please check when can I get my fully refend? Thanks a lot.
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Comments

  • Hi!

    These tickets were canceled and refunded on the 6th of february.
    So you should have recieved them by now.

    Some times, the money will be shown at the same date you purchased your tickets.
    This was the 2nd of october 2018. So please check your bank statements for that date.

    Best regards
    SJ Kundservice
  • Booking reference: GUZ6513P
    Train: 12 Feb 2019 1515 Narvik-Stockholm 13 Feb 0930 Train93

    The above train has been cancelled, can you arrange refund to my credit card account please?
    Calvin Yiu
  • Hello,
    My train failed to reach its destination and was forced to change trains halfway.
    Bokningsnummer QPB4612L
    Sthlm Central – Abisko turistst Onsdag 20 Feb 2019 kl 18:11Yi Sun, Vuxen
    Di Lei, Vuxen
    How to compensate the difference?
    YI SUN
  • Hello,
    My train failed to reach its destination and was forced to change trains halfway.
    Bokningsnummer QPB4612L
    Sthlm Central – Abisko turistst Onsdag 20 Feb 2019 kl 18:11Yi Sun, Vuxen 
    Di Lei, Vuxen 
    How to compensate the difference?

    YI SUN
  • Hi!

    You will need to send in a complaint regarding compensation for delayed or canceled trains.
    You can find where you apply for compensation here: https://bit.ly/2m9uEqk

    You send in an email to us by clicking on "send email" under Complaints and we will handle your errand.

    If you have more questions about seeking compensation you can contact us on
    +46 771-75 75 75 tone choice 3.2

    // Best regards Robin



    SJ Kundservice

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