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Cancel my ticket? Will I be refunded?

How do I cancel my trip?
How far in advance must I cancel?
Will I receive a full refund if I cancel in time?
How will I receive my refund?


  • You can cancel and receive a refund yourself by going to Look under My Journey.

    If you have a refundable ticket, you will receive the full sum minus the booking fee if you cancel before the departure time.

    If you are sick and can present a medical certificate, you can receive a refund for your tickets regardless of the flexibility level of your tickets. Read more here.

    Refunds generally take 3-5 bank days to reach the same account from which the ticket was paid. The money will appear in your account on the same day the sum was paid.

    Read more here about our different ticket types and rules regarding refunds and rebooking.

    Annica SJ Customer Service
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