Questions and answers regarding the annual customer survey 2021

Once a year our annual customer survey is sent out and in September it´s time again. In the survey we ask questions about our Service (e.g. our treatment), our Product (the apartment/public areas etc.) and our Profile (well-being/relationship with Heimstaden).
It is important for us to know what you as a tenant think about our work and what we can improve. In this way we can become a better landlord! That is our main focus.
What do you think is important for a safe and comfortable living?

Below you will find questions and answers regarding our customer survey;

When will the annual customer survey be sent out?
The questionnaire will be sent out on the 1st of September and the survey will end on the 30th of September.

Who are AktivBo?
Heimstaden has chosen to cooperate with AktivBo, a survey company, which administers and sends out our surveys. Read more about AktivBo at www.aktivbo.se

How is the customer survey sent out?
Heimstaden has chosen to send out the surveys digitally, which means primarily via email and secondarily via text message. If you know that you have changed your e-mail address and/or your mobile number recently, please report this to Customer Service at 0770-111 050, who can update your information. Alternatively, log in to My Pages and change your information there.
Unfortunately we cannot offer the opportunity to have a survey sent home by post.

Who gets the customer survey?
All our residential tenants with digital contact information* receive the questionnaire. If there are several people in the household, the survey is only sent to one person.
*updated email address and/or mobile phone number.

How do I respond to the survey?
In the email and text message, there is a clickable link to the customer survey. Following the link you can also read more about what measures Heimstaden has taken as a result of previously conducted surveys.
Unfortunately, we cannot offer the opportunity to have a survey sent home by post.

Can I get and answer the survey in other languages than Swedish and English?
Unfortunately not, Swedish and English are the two languages we can offer you to answer in today.

I do not want to participate in/respond to the survey?
We are of course grateful if you want to take the time to answer the survey, but if you still want to abstain, then go to the bottom of the email and press “Do not want to participate?”. If you have received an SMS, click on the link and then select “I do not want to participate” at the bottom of the page.
By making this active choice, you will not receive the reminders either.

My code/survey number does not work?
Please contact AktivBo directly at info@aktivbo.se or 08-23 39 85 for help.

I have accidentally deleted the email/text message with the customer survey - What do I do?
There will be reminders with the option to respond to the survey, so use one of these instead.

It says that the survey is anonymous, so why do I get my own survey number?
AktivBo, which carries out the survey on behalf av Heimstaden, ensures that all answers are anonymous towards Heimstaden. Your unique survey number is used to be able to link your answers to the right property (and thus city/region, etc.) and to send out reminders.

How do I get feedback on the results of the customer survey?
We will present the results of the survey on our website, Heimstaden.com, our digital newsletter and in our magazine Heimkänsla.
Our locally based administrations then work on the basis of the answers and areas for improvement that appear in the survey. A selection of these contributions is then reported in our magazine Heimkänsla.
In the email and text message sent with the customer survey, it is also possible to read what Heimstaden has done as a result of last year´s customer survey.
Read greetings from Maria Petersson, CEO of Heimstaden förvaltning, and more about what we have done during the year here”.

I have reported faults/errors via the customer survey, but no one has contacted me – why not? 
In addition to the fact that it takes time before all answers have been processed and analyzed, the customer survey is anonymous, which means that Heimstaden cannot see who wrote which answer.
If you need to make a fault report/Service notification you can do this via My Pages or by contacting our Customer Service at 0770-111 050. 

Heimstaden KundserviceSkapad: 2 September, 2021, 09:15