Why is GeoGuessr not working?

Comments

• Hi there. We've done a few tweaks behind the scenes, is the experience smoother for you now?
  
  Best,
  

  Erland
  19 Jun 2017 Report inappropriate content
• Not at all.
  

  aja675
  20 Jun 2017 Report inappropriate content
• ...
  

  aja675
  20 Jun 2017 Report inappropriate content
• BTW, who else here has had this problem?
  

  aja675
  21 Jun 2017 Report inappropriate content
• OK, so it's not working only in my one laptop. In my other laptop, it does work.
  

  aja675
  24 Jun 2017 Report inappropriate content
• Good that it works on one laptop at least. Still weird that the other one is acting up.. Do you get any errors in the console (right click in the white bottom bar and click 'inspect' than choose 'Console' tab.)
  
  thanks for letting us know!
  
  best,
  

  Mikael
  3 Jul 2017 Report inappropriate content
• But I don't even use the other laptop.
  

  aja675
  3 Jul 2017 Report inappropriate content
• Like, I can't even view results anymore even though I could in the past despite GeoGuessr not working in general.
  

  aja675
  4 Jul 2017 Report inappropriate content
• Ok, hmm I'm not sure what might cause this. Double check that your OS/browser is up to date. This doesn't seem to be an issue a lot of people are having so I'm not sure what it might be..  
  
  Did you check the console for errors? In chrome right click in the white bottom bar and click 'inspect' than choose 'Console' tab, reload the page with this tab open.
  
  Hopefully it'll give us something to work with..
  
  best,
  
  
  

  Mikael
  5 Jul 2017 Report inappropriate content
• LOVE the game but the controls FREQUENTLY do not work ie. i often cannot zoom in or out. There are often delays in advancing down a road....very frustrating. It makes me not even want to start a game since i frequently cannot finish it
  

  Tim Rees
  30 Aug 2017 Report inappropriate content
• Hi. I like this game and it makes fun. But sometimes i have a black display instead of a streetview view.
  How can it be and what can i do?
  Greetings Jurgen
  

  Jurgen
  28 Sep 2017 Report inappropriate content
• I also have the problem of the black screen--haven't been able to play for a week or more because the view screen is black except for on little block of "street" view in the lower right hand corner. Love the game but it frequently doesn't work correctly....losing interest
  

  Tim Rees
  28 Sep 2017 Report inappropriate content
• Hi guys
  
  What maps are you experiencing this on? Google updates their street view data frequently and sometimes locations that have previously existed is deleted (which results in the black screens).
  
  Regards,
  

  Anton
  28 Sep 2017 Report inappropriate content
• it is on every map--no map shows me anything but a black screen. I can see one block in the lower right. I can see the zoom in and out arrow, which work because the view changes int he one block. The back and forward arrows work. I can take a guess on the world map on the right of the black screen. I just can't play because it's a black screen. Do you have to pay to play? Do you have to join something to play? Love the game, but i just haven't been able to for a week or two
  

  Tim Rees
  29 Sep 2017 Report inappropriate content
• Hi Tim
  
  What browser are you using? We've previously had some reports that some browser extensions (Avira antivirus for example) creates problems with Google streetview (which GeoGuessr uses). Could you please try to start a new browser window in incognito mode, which automatically disables all extensions, and see if there is any difference?
  
  Regards,
  

  Anton
  29 Sep 2017 Report inappropriate content
• Hi Anton!
  I have the same problem.
  I use Google Chrom 62.0.3202.62
  in incognito mode the problem is still there.
  I already tried to uninstal Chrom and reset settings.
  also i haven't any browser extensions instaled.
  
  Waiting for your help!
  Regards,
  Irina
  
  
  

  Irina
  25 Oct 2017 Report inappropriate content
• yup, i still can't use it. I even tried to use another browser (Foxfire). This browser lets me see the map and roads but the name of the road doesn't appear like it used to in Google Chrome. Loved this game when i could actually play it
  

  Tim Rees
  25 Oct 2017 Report inappropriate content
• All i see when i play is black. Just black. What is wrong? Can you fix it please.
  

  Euwyn
  26 Oct 2017 Report inappropriate content
• Does it work on any operating system? I can't get it to work on Windows 7.
  
  Is it still supported?
  
  Thanks.
  

  Ed
  6 Nov 2017 Report inappropriate content
• Happening to me right now, looks exactly same as the posted screen. The reason seems to be a 404 error on https://d2j9euzne75qai.cloudfront.net/js/game.99014d12.js
  It worked an hour ago. Chrome 60, Ubuntu 16.04
  

  jk
  7 Nov 2017 Report inappropriate content
• Same issue as jk, but I'm seeing two failed resources:
  
  https://d2j9euzne75qai.cloudfront.net/js/social.a78ea947.js
  
  and
  
  https://d2j9euzne75qai.cloudfront.net/css/social.3f5b16b3.css
  
  It appears that you can get to some of the actual text and link content if you scroll down far enough, but css is definitely not loading and perhaps the script is broken as well. I know that cloudfront is an Amazon product. Is it possible that they've changed the css address?
  

  jbartlet827
  7 Nov 2017 Report inappropriate content
• Hi guys
  
  Sorry about this! As you suspected we've started using cloudfront to improve performance but we've had some problems initially. Are you still experiencing these issues?
  
  Regards,
  

  Anton
  9 Nov 2017 Report inappropriate content

• Definitely still problems. The display is HUGE, like an icon takes up the entire width of the page and you have to scroll forever to get to actual content. I'm attaching a screenshot (my browser is not zoomed in), and https://d2j9euzne75qai.cloudfront.net/css/social.3f5b16b3.css is still not loading.
  
  Thanks for looking into it. LOVE Geoguessr!
  
  J
  
  

  

  jbartlet827
  10 Nov 2017 Report inappropriate content
• I'm still having issues and I've tried Chrome and IE. The screen is mostly black.
  

  Ed
  10 Nov 2017 Report inappropriate content
• It's fixed this morning! Yay! Thank you!!
  

  jbartlet827
  10 Nov 2017 Report inappropriate content
• @jbartlet827: Great to hear that it works!
  
  @Ed:
  A few things you can try and see if it makes any difference:
  1. Clear the browser cache to make sure that you are using the latest version
  2. Try in a different browser and also try using incognito mode (this disables all extensions e.g.)
  3. Try to disable hardware acceleration in your browser
  
  Regards,
  

  Anton
  10 Nov 2017 Report inappropriate content
• I LOVE to play your game but have not been able to play for the last 3 or 4 months. I have tried different browsers. I have tried playing incognito. In Google, the screen is dark except for a 2 inch by 2 inch partial map in the lower right hand corner. In Firefox i have a full street view but there is no street name showing. Please help me so i can start playing again. Is there a particular browser that works better than others? Is there a fix for this? Have you heard other complaints of this nature?
  

  Tim Rees
  26 Jan 2018 Report inappropriate content
• Hi Tim
  
  Sorry to hear that! We've heard of a few very similar problems before (especially the Chrome-issue you're referring to). You mentioned that you've tried different browser but have you tried to disable hardware acceleration, for example in Chrome (there are a lot of how-to-guides if you google it), this seems to have solved this problem for other users.
  
  Regards,
  

  Anton
  26 Jan 2018 Report inappropriate content
• So this randomly happens to me. I'm on a MacBook Pro at work with not-quite-up-to-date versions of Chrome, Safari, Firefox and Opera. When it happens that I get a blank view (it's always in street view and not map view), it happens in every browser. I have a similar experience on my home MacBook Pro, which has up-to-date versions of everything. What I've found is that it appears to be more network-related than hardware/software-related. It feels like if the network I'm on is a little laggy, or perhaps it's DNS resolution that's laggy, I more often get the black screen. If I'm playing at off hours, I never have any issues at all, but during peak network traffic hours, I can almost guarantee I'll get at least one black screen. One thing I've found that helps sometimes, is changing my DNS servers to Google's public ones (8.8.8.8 and 8.8.4.4). This leads me to think it has more to do with network speed and the ability to load the graphics over the network than anything Geoguessr or the browser companies can fix. I wish I'd paid better attention in networking classes : )
  

  jbartlet827
  26 Jan 2018 Report inappropriate content
• Thanks--i haven't had a chance to try the suggested fix but for me it doesn't matter what time of day i try. Also, in the past i never had this problem regardless of the time of day. It was simply that one day it didn't work properly and hasn't worked properly since. When i switch to Firefox i can see the streets and scenery on the entire screen, but the street name isn't there which makes it REALLY difficult to determine where you are
  
  
  

  Tim Rees
  26 Jan 2018 Report inappropriate content
• So Anton,
    Your suggestion about turning off the hardware acceleration worked. I can see the street view on the entire screen now which is awesome, thanks! However, now i cannot see the street/highway name displayed on the screen, where in the past it was available to see......any suggestions?
  
  
  

  Tim Rees
  27 Jan 2018 Report inappropriate content
• Hi Tim
  
  Great to hear that it worked!
  Regarding the street names, do you mean in the panorama or in the guessing map? We've had street names in the panorama from time to time but we ultimately decided to remove them since we felt that they took away a lot of the "mystery" and fun from the game.
  
  Regards,
  

  Anton
  26 Feb 2018 Report inappropriate content
• oh, i meant on the big game screen (which i guess is the 'panorama'). guess that explains it but makes the game MUCH more difficult. thanks!
  

  Tim Rees
  27 Feb 2018 Report inappropriate content
• I use many different computers at work and it only works properly on the first one I used. Whilst it can be fun if you can get the Hoover Dam from a small bit of picture 1.5" x 1", it gets a bit hard when you can only see asphalt.
  

  Alan Costar
  8 Jun 2018 Report inappropriate content
• I see, that's weird we're trying to figure out what it can be but we haven't been able to recreate it..
  
  best,
  

  Mikael
  11 Jun 2018 Report inappropriate content
• Hi, I use Safari on a MacBook. I used to (a few years ago) play GeoGuessr fine, but I revisited it this weekend and when i click on the play option , all I see is some of the Google maps icons and the 'Make a Guess' button, the rest is black. What could be the issue? Does it use one of those game 'plug-ins', I can't remember whet they are called now.
  
  Do I need to update my Safari or is it something else?
  

  Daniel Saul
  4 Sep 2018 Report inappropriate content

• Geoguessr just gives me a black screen. Cleared my cache. Disabled hardware acceleration. Thoughts?
  

  

  Jessica
  2 Oct 2018 Report inappropriate content
• Your suggestion about turning off the hardware acceleration worked. I can see the street view on the entire screen now which is awesome, Recently I bought an iPhone and it gives better response only one thing that gives me the error that is application installation regarding this I contact to Apple Application Support team.
  
  
  

  john smith
  23 Oct 2018 Report inappropriate content
• I need your help. Everytime I start a new game it says that google maps wasn't properly loaded and that I therefore can't play the game. How do I fix this?
  

  Antek
  1 Nov 2018 Report inappropriate content
• Antek,
  
  When did this start?
  

  Judy
  1 Nov 2018 Report inappropriate content
• Same problem here. Google maps is not loaded, every time I start a game. I played several games 5-6 days ago without problems.
  
  I'm on an iMac, in Chrome, latest version.
  

  Anders
  1 Nov 2018 Report inappropriate content
• It's not you. It's down right now for everybody.
  

  Judy
  1 Nov 2018 Report inappropriate content
• Same here. But Smart Pins from google itself is kind of buggy too, so i guess its on google maps side...
  

  Karl
  2 Nov 2018 Report inappropriate content
• I fear that everyone is having the same problem. Same error here. I fear Google may have ended their support for GeoGuessr, or GeoGuessr has an outage of some sort...
  

  Adriaan
  2 Nov 2018 Report inappropriate content
• They're aware of the problem and are working on it. They posted to their Twitter account last night. All is not lost : )
  

  Judy
  2 Nov 2018 Report inappropriate content
• Hi, sorry about that! It's not on your guys side it's our connection to the google maps api, we've filed a support case and been in contact with them, hopefully it will be back up again soon!
  

  Mikael
  2 Nov 2018 Report inappropriate content
• Hi There!
  Suddely it stopped working. Doesn't load the map, blame that somethings wrong with the javaScriptconsol. There seemes to be something wrong in the script but I don't really understand those things and there is nothing I can do about it. I use Chrome and Windows 7.
  

  Aitch
  2 Nov 2018 Report inappropriate content
• Hello support team of Geo-guesser. I seem to have encountered a problem where i cannot launch your game. I am very concerned, considering a quick 11 games before bed really helps me get to sleep. I hope that this issue is resolved and i cannot wait for No nut November to end so i can truly enjoy what this game is meant for
  

  Fleshy Florida
  2 Nov 2018 Report inappropriate content
• Its not working
  
  
  

  j
  2 Nov 2018 Report inappropriate content
• Seeing the same issues as others have mentioned with "oops something went wrong" javascript error
  

  Cara
  2 Nov 2018 Report inappropriate content
• That has been happening to me as well. I have tried on different computers and it is saying the same thing.
  

  Kate
  3 Nov 2018 Report inappropriate content
• I use Amazon Fire HD 8 and can't play World😞
  

  Jay Scott
  3 Nov 2018 Report inappropriate content
• Mikael - There's quite a bit of banter on Reddit that it might be related to the cost of Google's API, and people would like to know, if that's the case, is there a way, in addition to Pro, accounts that people can contribute to the cause?
  

  Judy
  3 Nov 2018 Report inappropriate content
• It seems to work again, at least for me. Anyone else who can play again ?
  
  
  

  Luxgil
  3 Nov 2018 Report inappropriate content
• Hi guys, It should finally be back up again! Sorry for the inconvenience. We'll look over our routines so this won't happen again.
  
  have a nice weekend!
  

  Mikael
  3 Nov 2018 Report inappropriate content
• @Judy - Thanks for the info, I'll look into it and get back to you!
  

  Mikael
  3 Nov 2018 Report inappropriate content
• Yay I was faster than Mikael :P Have a nice Weekend everyone 😀
  

  Luxgil
  3 Nov 2018 Report inappropriate content
• It works now, thank you! I'm happy! I can play again.
  

  Jay Scott
  3 Nov 2018 Report inappropriate content
• @ geoguessr. Great work! Thanks for a wonderful game and making it work again!
  

  Aitch
  3 Nov 2018 Report inappropriate content

• It's been almost a year and I'm still having troubles with it :/
  I'm on Windows 7, I normally use Opera but I've tried with Chrome and Edge and I have the same problem. The image doesn't load, except for a small rectangle on the bottom-right corner that's not fixed but moves when I move too. I can play it perfectly on Chrome on my phone but it's not comfortable at all. I've cleared cache, disabled hardware acceleration, tried on incognito mode, everything. I've been following this thread for a while already but as nothing seemed to work I decided to add a comment on this. It's a great game, I'd like to be able to play it back :/
  

  

  Joaquín
  16 Nov 2018 Report inappropriate content
• Not working now (December 2018) and hasn't for quite some time ....
  

  Patrick Sneyd
  29 Dec 2018 Report inappropriate content

• Hello,
  i too have been following this thread since a long time, but i'm still having this problem. I use a laptop with Windows 7, Firefox and Chrome, have cleared the cache, disabled hardware acceleration, tried incognito mode, but to no avail.
  Same Windows 7, Firefox and Chrome on a desktop computer works like a charm without any further ado, but not the laptop.
  It would be really nice, if someone could continue looking into this. Please make this game available to us again.
  Thanks !
  
  
  

  

  Camel
  17 Feb Report inappropriate content
• Pretty crap since they stopped you using ad blockers.  Often the picture does not load.  Hideous intrusive ads all over the place.  Lost me as a user.
  

  Peter
  18 Feb Report inappropriate content
• Hi Geoguessr Staff,
  I think I'm having the same problems as the loads of people above. The thing is though, If I try to play it on a mobile browser (on iPhone, Samsung Phone, iPad, etc.), it works. I'm kinda confused why it works on mobile but not on a desktop. Is something else going on?
  
  Best regards,
  Lucas
  

  Lucas
  22 Feb Report inappropriate content
• Hey Geoguessr 👋, we've been playing challenges with work colleagues, but quite a few people in the office (I'm guessing on the same Network) intermittently get the black tiles. Is there anything I can say to those affected?
  

  Al Stevens
  22 Feb Report inappropriate content
• Hello,
  i want to add to my above entry from 17 Feb., that i have also tried to switch off and even uninstalled my adblocker, but it did not change anything. Still all is painted black. 🙁
  Please anyone help !
  

  Camel
  22 Feb Report inappropriate content
• Internet Explorer .... no problems
  

  Patrick Sneyd
  23 Feb Report inappropriate content
• having the same problem as the few posts above mine. small rectangle of the picture is on the bottom right. Really frustrating
  

  sum1
  10 Mar Report inappropriate content