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Untraceable subscription in my Apple account

Hello,
I took the pro subscription few months ago and you debit my PayPal account for it every month. However when I go in my Apple account I cannot find my subscription, so it is impossible for me to unsubscribe. Could you please stop my subscription?
Thank you
Manon
Manon courtois

Comments

  • Hi,

    I can see that its active through Apple on this email. But we are not able to cancel it from our end if its through Apple. So in case its not active in the device, then you would need to reach out to Apple so they can cancel it from their end - https://support.apple.com/en-us/HT202039
    Filip

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