Subscription Date Discrepency

Upon 10 day trial being up I was billed for the next month. The invoice states the start and end dates exactly one month a part. Example: January 9 to February 9. But my account states underneath that it will renew earlier, on the 20th of January. I only want one payed month, and fear if I don't cancel it will end on January 20. That is only 11 days, not one month.

Any guidance on the issue here?
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  • Hi,

    The trial-period is 10 days always. I can see that this invoice was never paid, and finally after the payment tried to go through 5 times the subscription was cancelled on the the 19th of January (with the trial starting on the 30th of December).


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