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Stop the auto payment

How to close my account and stop the auto payment for the game.
Nina Report inappropriate content

Comments

  • Hi Nina,

    You can cancel your pro account here https://geoguessr.com/me/settings (you have to be logged in to see this page) hope that helps!

    best,
    Mikael
  • Hi,Michael!
     This is not the answer,rather evasion. I paid for the use of 4 April 2017,then in the period from 4 April to 18 April your website 2 times tried to charge my card the money for the game.On your website there is no protection payments??? I don't want to deal with you,so I ask You,as administrator,delete my account and auto payment.
    With best wishes,
    Nina
    Nina
  • Hi again,

    When you signed up April 4th no funds were debited from your account, the Pro subscription comes with a 10 day free trial. When that ended on April 15th, we tried to charge the card for a months fee ($2.99 for April 15th-May 15th) that failed so we tried again 3 days later and when that also failed the subscription was automatically canceled. I can email you more details regarding the card failure if you want.

    So in conclusion, no money has been debited and there won't be any more retries. Your Pro subscription is canceled, do you still want me to delete your GeoGuessr account?

    best,
    Mikael
  • Hi again,

    Thank you for the detailed answer.You explained the situation with the payment.   I don't want to delete my  account. The game GeoGuessr I really like.      I would like to pay ,I hope there will be no problems.
    With respect and best wishes,
                  Nina
    Nina
  • I would like to cancel my account and i forgot my password. I have a yahoo account so it is not sending me an email. Can someone please cancel my subsrciption?
    justin alles
  • Hi Justin,

    I've sent you a new password to your email. If you login and go to /me/settings you can mange your subscription and update your email (if you have a non-yahoo)

    Have a great day,
    Mikael
  • I deleted my Geoguessr Pro Account last year, yet I'm still getting charged $2.99 a month.
    Ryan Green
  • Hi Ryan,

    Sorry about that, we had a bug a few months back that made it possible to sign up for two subscriptions (for ex if you clicked the subscribe button twice) this seems to have happened to you..

    I've canceled it and refunded you for those charges, again sorry for the inconvenience.

    Have a great day
    Mikael
  • Hi Mikael. Will cancelling my trial end it immediately or will I have access until its end?
    Stuart
  • Hi Stuart,

    Yeah it will cancel at the end of the current period so you can still use it until it ends.

    best,
    Mikael

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