Return to start button broken

For the past few days now, I've been unable to successfully use the "return to start" button. Anytime I do, the screen goes black and it freezes for a second or two. If I try to click the < or > button, it moves me right or left of the area I wanted to leave (i.e. the area that made me want to return to start in the first place).

How do I fix this? It sucks that I pay for premium and have this consistently happen.
Alexa

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