Problems resetting password

I'm trying to log in to my account on my laptop. I am already logged in on my phone, but the laptop is having some problems. First of all, I'm pretty sure the password I tried is correct but it seems like it's not. Then I tried the "forgot password" button. I got the e-mail through which I should be able to change the password but when I opened it there was immediately the "new password set" screen (see the photo) even though I hadn't chosen any new password. I was doing this with my phone because the laptop is my studying laptop and I can't log on to my email from it (Geoguessr has worked before). What can I/you do? Any help would be amazing.
Ester Halminen


  • I have removed the Google connection on the account so you can now request a new password reset email and set one. In case of further issues, send on an email to and we can help further.

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