To latest comment
The comment you are looking for have either been moved to a new discussion or been deleted.

Pro Account Expired Early

Hi--

On August 23, 2018, I paid for a year-long Pro subscription.

Now when I login, I don't have Pro privileges (the site asks me if I want to go Pro).

Can someone please help me resolve this?

I can provide a copy of my invoice if needed.

Thank you!
Joshua Tropp Report inappropriate content

Comments

  • Hello! I'm sorry to hear that. I'll have a look right away.

    Best,
    Erland
  • Hello again. Something unexpected seems to have occurred when you cancelled your subscription. I've made sure your subscription stays cancelled but extended the underlying pro service to match your original subscription. I'm really sorry about this inconvenience. 

    Best,
    Erland

Add your comment or create a new post

Your name and post can be seen by everyone.Your e-mail will never be shown publicly.