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Premium memebership ended early

I payed for a premium account on 27/12/20 and I payed for a full year, go charged and go access the premium. However my premium has now ended, on the 20/1/21. Not even a month into the year that I payed for. Is this just a bug? Because it would be appreciated if I could actually access what I payed for.


  • Hi Cai,

    I have looked into this and can see that no payment was made. The payment was denied by the bank, now im not able to see the reason behind this.

    So I suggest you check with the bank in order to see why. You can also try via PayPal and see if it works better.

    You can also send an email to


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