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Payment Declined Again

I wrote here a week ago about my payment being declined. I contacted my bank and they said they don't have any issues on their end so there is nothing they can do. I've changed my payment method to another card but it still says 'payment unsuccessful' and is attempting to take the money from my old card instead of the new one I added. When I added the new one it said payment method successfully updated but I guess it wasn't. I didn't even use Geoguessr this month and thought I'd cancelled it last month so now I don't know what else to do.
Kathryn

Comments

  • Hi Kathryn,

    Sorry for the inconvenience. Now it's canceled and no more attempts will be made. Did I understand it correctly that you wanted to cancel it? 

    Let me know if you want to sign up again later on and we'll try to wipe everything to get a fresh start.

    Have a great weekend,



    Mikael
  • Thank you for the reply! Yes, I was using it with students but don't require it anymore, thank you for cancelling,

    Have a great weekend,

    Kathryn

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