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Payment Decline

I have the money for my payment and I have the correct card details but it keeps telling me that my payment got declined. I've emailed support and got no answer. As far as I can see there isn't a place where I can manually make the payment. This is the third time it's been declined, I don't want to be overcharged for not paying because I have the money and I have the right card details.
Kathryn

Comments

  • Hi Kathryn,

    Sorry about that, this is what I can see in our system.

    transaction_not_allowed
    "The card has been declined for an unknown reason. The customer needs to contact their card issuer for more information."

    Maybe they've changed their policies or something so that you have to enable online purchases or something?

    Let me know how it goes if you talk to them if there's anything we can do.


    best,
    Mikael

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