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Need help updating my card info

I recently changed my card information because the old one expired. I tried to update the card in order to pay for my subscription which has to be renewed.
However when updating my card I always get this error regardless. I have tried later multiple times and it still doesn't work. What can I do/ be done about it?


  • Hi Filip,

    We have raised this internally since some users have had issues connecting a new card.

    In the meantime I can set up a subscription for you which can be paid through a payment link. In order for me to do that, send me an email to

    The alternative is that you can also subscribe with the same account through the Mobile App instead (you can use the subscription both on the App and the Web).


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