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I lost all the coins (2500) I purchased

About a couple weeks ago, I purchased coins on 2500 coins for 11.99$ CAD. I didn’t know at the time that I had to register so I can keep my coins. I then reinstalled my iPad so I lost all my coins and that maps I purchased (only 2 so I had 1500 coins left).


Could you help me with that ? I can send a proof that I purchased coins and that I don’t have any on my iPad right now.


Thank you.

Vincent Report inappropriate content

Comments

  • Hi Vincent,

    Sorry for really late reply. Did you solve it? I can see in our system that you've bought the coins and if you sync your ipad with the account tied to the email you used here they will show up again on the your ipad.

    1. start the app
    2. select a map that is locked
    3. click the 'sync your maps' button at the bottom of the screen
    4. log in with this email

    Let me know if it doesn't work and sorry again.

    best,

    Mikael

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