GeoGuessr App White Map

Comments

• Hi,
  
  Is this in the App or the browser? Is it for all modes or an intermittent issue?
  
  Which version of the App and iOS do you have? I will see if I can replicate it from my end.
  

  Filip
  10 Nov 2021 Report inappropriate content
• This is in the app and it is for every mode. I have the latest version of the app and am on iOS 14.7.1.
  

  Ryan
  10 Nov 2021 Report inappropriate content
• Thanks I will relay it on to the team and see if we can replicate it from our end!
  
  KR
  

  Filip
  10 Nov 2021 Report inappropriate content
• Tried here and works, are you zoomed in when this happens or just the normal view?
  

  Filip
  10 Nov 2021 Report inappropriate content
• Ok, thank you!
  

  Ryan
  10 Nov 2021 Report inappropriate content
• The normal view
  

  Ryan
  10 Nov 2021 Report inappropriate content
• I am also on my school iPad, I suppose there could be a restriction that could somehow affect it.
  

  Ryan
  10 Nov 2021 Report inappropriate content
• I have replicated the issue now on 14.3  and it seems only to happen when its zoomed in to the full extent when opening the guessing map. So not sure how it can occur in the normal view since the world map should be there from the start. 
  
  Could you do a screen-recording perhaps from when you open the app and then go into lets say Classic/World and open the guessing map and send on to subscription@geoguessr.com and we can look into it further. Thanks!
  
  There should not be a restriction like that. Can you perhaps try reinstalling the App or update it to 15.1?
  

  Filip
  10 Nov 2021 Report inappropriate content
• Ok, I sent one. I have restarted my iPad and deleted and reinstalled the app and it does not fix it. Our school does not allow us to currently update past 14.7.1
  

  Ryan
  10 Nov 2021 Report inappropriate content
• Ah I see! I will update you in case we need anything further to be able to replicate this. Thanks for sending it over so quickly!
  
  KR
  

  Filip
  10 Nov 2021 Report inappropriate content
• You could perhaps try this as well, reset the network settings: Settings - General - Transfer or Reset iPad - Reset - Reset Network Settings
  
  Is it the same issue if you open Google Maps as well?
  
  And has this issue been from the start or occurred recently?
  
  Thanks!
  

  Filip
  10 Nov 2021 Report inappropriate content
• I just tried it and it did not work unfortunately. No, Google maps works fine when I I open it. I believe it used to work a while ago fine, but once the game updated to a certain point it caused the issue. I don’t remember what update and I’m not even sure if it would have been because of an update.
  

  Ryan
  10 Nov 2021 Report inappropriate content
• Update I just got the map to work again. I’m not exactly sure how I went into settings to Google maps and switched from miles to kilometers and it suddenly worked, even if I switch back to miles. I’m not even sure if that’s what fixed it but it seems to be working fine now.
  

  Ryan
  10 Nov 2021 Report inappropriate content
• Hi,
  
  Ah I see, thanks a lot for updating! I will send it on to the team as well to see if are able to replicate it. 😀
  
  Glad it was resolved!
  
  I sent you an email as well just earlier.
  
  KR
  

  Filip
  10 Nov 2021 Report inappropriate content
• Ok thank you I will take a look. Also, the map does not seem to load in anymore when I zoom in haha. I’m not sure why, I will try and see if I can fix it.
  

  Ryan
  10 Nov 2021 Report inappropriate content
• Not sure what that can be, but I would guess it could be due to network connection that it does not load correctly. Can be the same with blurry images sometimes.
  

  Filip
  11 Nov 2021 Report inappropriate content