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Forgot details, still paying for Pro

I forgot the details for my GeoGuessr account, and I haven’t used it in months yet there is still money being taken out of my account for Pro.
Shaun S.

Comments

  • If you know which email you used you can try this: https://www.geoguessr.com/profile/reset-password

    Then you can cancel the subscription in your profile setting.

    If you used Facebook or Google just use one of the corresponding buttons on the login page.

    If you forgot the email, you'll have to give your card info to the devs when they ask it (DO NOT GIVE THEM PUBLICLY HERE) so they can find the account using it.
    Mapper
  • Hi Shaun,

    Send me an email with the last 4 digits and the date of expiration on the card that's being charged and I'll have a look!

    best,
    Mikael
  • Hello,

    I have forgotten my mail address so who do I need to send my 4 digits and date ?
    Matvey Vovchik
  • Hi Matvey,
    You have an account with the email address that you used here. If you've forgotten your password you can reset it here https://geoguessr.com/profile/reset-password

    Let me know if that doesn't work and we'll sort it out.

    best.
    Mikael
  • Hi,

    Actually this mail address is a new account I created. I have an old one called GeoPsycho and I don’t know my address. So I w to open it and delete.

    Thanks.
    Matvey Vovchik
  • Ok I see, could you send me an email with the last 4 digits and expiration date on the card that's being charged and I'll find it that way.

    best,
    Mikael

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