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Cancel Subscription pro

I have subscribed to Pro. After one month I decided to cancel it. However according to my profile page I had no subscription (screen shot attached) and couldn't cancel it. Even though my credit card got charged $2.99 for the second month. I agreed to pay for the first month but not the second time. Could you please cancel my Pro subscription and stop charging from CC. Thank you.
Jwakao1216

Comments

  • Hi Jwakao1216,

    Sure no problem, you probably have multiple accounts, the one tied to the email you used here doesn't have a subscription. Do you have any other emails you could try? Or if you send me an email with the last 4 digits and expiration date on the card that's being charged I'll have a look that way.

    best,
    Mikael

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