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Can I get rid of this unpaid subscription?

So I had a free trial for this app. And I canceled the free trial. But now it’s trying to charge me for the yearly subscription. I don’t know what to do because I don’t have a payment method to use to get rid of this charge or is there a way to get it to the monthly one so I only have to pay $2.99 instead of $23.99? I have contacted apple they said they can’t do anything and to contact you. Due to this I am unable to download any apps or really use the internet on my phone. I need a way to get this fixed. Please get back to me.

​Thank you;

Andrew Sutton


  • Hi,

    There is no account on this email. If the payment is through Apple we are not able to manage it on our end, so strange that you got that response. If its through Credit Card directly we are able to fix it, but in order for us to doublecheck - send an email to with the email to the account or a link to the Profile. Thanks

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