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Blank screen

Three times, about once every other game so far, when I go to a new location the screen is just blank white. Nothing I do fixes it, zoom in or out, return to start, rotate, whatever, nothing happens. The only thing I can do is randomly pick a location, take the loss of points and move on.
It would be helpful if there was a way to reload the same location. Just skipping a location might make it too easy if you could just keep getting a new location until you found some place easy. Or, perhaps you could allow one free new location per game in case the white screen comes up.

Dale Report inappropriate content

Comments

  • Hi Dale,

    This is due to Google Streetview removing a few of the locations that are used. There's more people that have reported this (https://kundo.se/org/geoguessr/d/blank-screens-...)

    Sorry if this is ruining your games! We'll have to improve the detection of broken locations. We've also talked about the possibility to reload a location if it's broken but as you mentioned we don't want people to use it to "cheat".

    Thanks for reporting the issue.

    regards,

    Mikael
  • Hey, I am new to GeoGuessr and every map is a blank screen! What can I do to fix it!?!?!

    Eldar Bakerman
  • Also, you shell make a recover system so if Google make some decisions to remove some places, you will always have backup, I know it is expensive, but it'll worth it after you'll gain some dollars, also, you should decorate it and add some more features.

    Eldar Bakerman
  • I have been playing geoguessr for some time now but after I made a profile today and signed in, there is a blank screen wiht fragments of the screen only. I am playing challenge mode and my son sees everything (it should be the same we were watching). The problem is also when I am logged outand playing single player. What to do???

    Jens Mondrup
  • Hi Jens,

    Sorry to hear that. There's been a lot of reports regarding this issue lately. Please see these post for suggestions on how to solve it.

    https://kundo.se/org/geoguessr/d/streetview-doe...

    https://kundo.se/org/geoguessr/d/triangle-glitch/

    https://kundo.se/org/geoguessr/d/street-view-pr...

    I hope it'll work, thanks for playing!

    best,

    Mikael
  • Hi,
    I got a blank screen in the middle of the following two games when I went to a new location.

    https://www.geoguessr.com/european-union/play/J...

    https://www.geoguessr.com/european-union/play/r...

    Was not able to finish my game in those cases. Apparently a broken link. Can you fix them ?

    Geoguess is is a good fun. The only discouraging in the world maps games are locations in US and Australia where the street view is in low resolution (those made prior to 2010). It is practically impossible to guess the location when you hardly can see the road and landscape but cannot read any signs due to low resolution. Otherwise really good fun.

    Milan Tomik

    Milan Tomik
  • Hi Milan

    Thanks for the feedback! The blank locations in the links you sent is most likely due to that Google has removed the locations that were once included in the map. We'll look into it!

    Thanks for the support, I agree that the older street view locations could be a bit grainy and hard to see. To tackle this problem we've now added a rating system so that you can rate each location on a five star scale!

    Kind regards,

    Anton
  • Occasional grey images for me too.  I assume the process of weeding out bad locations goes slowly.
    Gary Allan
  • Hi Gary. It's constantly running. Apparently not quickly enough. We'll try to make this better.

    Best,
    Erland
  • https://geoguessr.com/uk/play

    Well it looks like the black screen of death is back. I've had the last 2 rounds of one game as black screens and this is my 3rd attempt at a new game, all had black screens.

    I'm very keen to play the UK maps as I was born there and hope to, one day, stumble upon a familiar area... plus Wales is just lovely!

    Any tips on a fix? My cache is clear and I haven't tried a different browser yet...
    DeltaBravo
  • Hi,
    I also face with this problem today. I'm trying to refresh, reopen,skip the round, open from different browsers but unfortunately nothing helps me to solve this problem.
    TKk
  • Hi guys

    Thanks for lettings us know! If you could let us know what maps you were playing when you experienced this it would really help us with finding the problem!

    Kind regards,
    Anton
  • When I see the black screen I am playing World Maps; I don't play any other set.  I assume that is what you want as it is impossible to tell where the map is exactly on my own and I don't bother to remember the location Geoguessr gives after I make my guess so that I can move on.  Related to this, I notice recently that on many maps I may be cruising along and then the screen goes black; if I am persistent and keep pressing forward Geoguessr may skip over these black frames and get going again with more map images, but sometimes not.
    Gary Allan
  • When I play any map, my own "medieval italy 1", a world map, another user map like "got to find them all"  Everything was working earlier this morning, but an hour later it isn't... I click play and get a black screen with ui buttons, but no location and no map. I get the same bad results, like the image from user delta bravo above in this thread, when using firefox or chrome.


    Catherin Gregory
  • Not exactly the same as delta bravo's image ... because I don't get a google map, it's black/grey too.
    Catherin Gregory
  • And now it's working again. 😉
    Catherin Gregory
  • Hi guys

    @Catherin: Great to hear that it's working again. I just tried your map Medieval Italy without any problems (very nice map by the way :)).
    Just let us know if this should happen again (and it would be great to know which map you encountered this on in that case)!

    @Gary: This sounds like it might be a problem with the Google Streetview images, we're constantly looking into removing bad locations but if you want to give us a hand you can now score a location after you played it. That way we'll know which locations are particularly bad for future reference.

    Kind regards,
    Anton
  • About half of my games are just a black screen and I can't do anything
    Kyle Patterson
  • Hi Kyle

    Sorry to hear that, what maps have you been playing when you've experienced this?

    Regards,
    Anton
  • i did not have trouble with black screens until i joined geoguessr.
    jay
  • Hi Jay

    I'm not sure I completely understand how you mean, could you please elaborate?

    Regards,
    Anton
  • OCCASIONALLY, I WILL GET A BLACK SCREEN WITH NO ARROWS OR PICTURE AT ALL, JUST THE GUESS MAP IN THE LOWER RIGHT. AT THAT POINT I JUST MAKE A GUESS. ONE TIME I THOUGHT IT WOULD BE SAFE TO GUESS KANSAS AND THE MISSING PICTURE WAS IN HAWAII. LOL. NO BIGGIE. I ENJOY THE SITE A LOT.

    I DO GET MORE REPEATS THAN I WOULD EXPECT THOUGH. HAVE BEEN PLACED ON THE SAME STREET IN SAN FRANCISCO 3 TIMES. OVERALL, GREAT SITE.
    ALSO SOMETIMES GET A SCREEN ON WHICH I AM NOT ABLE TO MOVE AT ALL. NO ARROWS. JUST HAVE TO GUESS FROM THAT POINT.

    THANKS FOR YOUR CONCERN.
    JAY LENDI
  • Hi there, I keep getting black screens when I go to a location when playing alone or with my partner. The movement arrows show up but there's no picture to see.... I can guess and hope I get close but with a whole planet it doesn't really do much for me!

    I don't really know what happens. I thought it was my internet connection so I've sorted that but even when plugged in and with 35mbs it isn't loading anything. I tried restarting the challenge to try and sort it that way, it just loads me back in with a black screen. 🙁

    Please help 🙁
    Ellie Lindsay
  • Hi there, I was playing On World, And i got a black screen i could only move forward or back one spot on, and was still black. It was the last spot, so i just randomly guessed, and when i click on the flag, it brings me to this link.  https://www.google.com/maps/@48.3687678,10.8976008,3a,75y,193.19h,77.89t/data=!3m6!1e1!3m4!1sAF1QipNpmynnhzzqSZLmMEiQbhKqa4WIY1f_k4qvAY0c!2e0!7i9728!8i4864


    This is in the center of Aaugsburg, Germany, According to the little flag.
    BT
  • I had a blank screen yesterday, with no movement possible.  Turned out to be some place in the Philippines.
    Gary Allan
  • Sort of blank here, but not quite. The guess map shows up okay, but there is only one tile (less than 5%) of the streetview image in the lower right hand corner. The direction arrows show up, and I can move okay. Sad.

    Works okay on a different machine.

    RR
  • Hi guys

    Thanks for the feedback! The black locations are often because of old locations that have disappeared from Google Streetview but still are available in some maps. We've recently increased the update speed on our end for removing bad locations. Do you still experience the black locations as frequently?

    Regards,
    Anton
  • I only get black screens no matter what I do.
    Chris
  • Hi Chris

    Thanks for letting us know!

    A few things you can try and see if it makes any difference:
    1. Clear the browser cache to make sure that you are using the latest version
    2. Try in a different browser and also try using incognito mode (this disables all extensions e.g.)
    3. Try to disable hardware acceleration in your browser

    Regards,
    Anton
  • This black screen stuff seems as if it's a permnent problem for you. I see people have been having this issue for at least two years, and in some games, especially in famous places, all I get is black screens. If I have to go through remedial efforts every time, and lose the game I was playing, then it's not much use. Maybe you let me know when yyou have a real solution, and I can resume playing.
    Mike
  • Hi Mike

    Sorry about that! The thing that makes this difficult to solve is that there are a number of different reasons that all manifest in the same problem (black screens).

    One such reason is that Google removes Street view locations from time to time which results in a black location - this is especially prominent in maps such as Famous Places where there are a fixed number of locations to select from. We've implemented functionality to avoid this but sometimes the black locations unfortunately get through.

    Another reason are problems with Google Street view. Google releases new updates continuously and for some users these creates unforeseen problems. A black screen bug we've seen lately can for example be fixed by turning off hardware acceleration.

    A third reason are browser issues. All major browsers releases new versions very often which sometimes creates problems with Street view. In addition to that a lot of users have browser extensions installed which adds another layer of potential error sources. For example we have noticed that the Avira browser extension blocks Street view images from being shown, which results in a black screen.

    There also are additional problems that I haven't addressed here.

    Because of all of this our list of things to try might seem a bit strange and messy but the reason is that there are a number of things that might cause the same problem! This also makes the problem hard to fix since there really isn't only one fix, and those fixes also may need updating from time to time.

    That being said. @Mike I understand from your description that you only get black locations on some maps (such as Famous Places) which is a clear sign that something is wrong with the locations and not your browser. This is easier to fix since the problems is easy to recreate on our end - I'll look into it and let you know here when we have some news!

    Regards,
    Anton
  • Black screen...

    Biurn
  • Black screen...

    Biurn
  • Hi Anton,
    Here is a black screen.... https://geoguessr.com/world/play/lFBdy8O2lUZDUY1p
    cheers

    Stéphan

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