Blank screen
Three times, about once every other game so far, when I go to a new location the screen is just blank white. Nothing I do fixes it, zoom in or out, return to start, rotate, whatever, nothing happens. The only thing I can do is randomly pick a location, take the loss of points and move on.
It would be helpful if there was a way to reload the same location. Just skipping a location might make it too easy if you could just keep getting a new location until you found some place easy. Or, perhaps you could allow one free new location per game in case the white screen comes up.
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Hi Dale,
This is due to Google Streetview removing a few of the locations that are used. There's more people that have reported this (https://kundo.se/org/geoguessr/d/blank-screens-...)
Sorry if this is ruining your games! We'll have to improve the detection of broken locations. We've also talked about the possibility to reload a location if it's broken but as you mentioned we don't want people to use it to "cheat".
Thanks for reporting the issue.
regards,
Hey, I am new to GeoGuessr and every map is a blank screen! What can I do to fix it!?!?!
Also, you shell make a recover system so if Google make some decisions to remove some places, you will always have backup, I know it is expensive, but it'll worth it after you'll gain some dollars, also, you should decorate it and add some more features.
I have been playing geoguessr for some time now but after I made a profile today and signed in, there is a blank screen wiht fragments of the screen only. I am playing challenge mode and my son sees everything (it should be the same we were watching). The problem is also when I am logged outand playing single player. What to do???
Hi Jens,
Sorry to hear that. There's been a lot of reports regarding this issue lately. Please see these post for suggestions on how to solve it.
https://kundo.se/org/geoguessr/d/streetview-doe...
https://kundo.se/org/geoguessr/d/triangle-glitch/
https://kundo.se/org/geoguessr/d/street-view-pr...
I hope it'll work, thanks for playing!
best,
Hi,
I got a blank screen in the middle of the following two games when I went to a new location.
https://www.geoguessr.com/european-union/play/J...
https://www.geoguessr.com/european-union/play/r...
Was not able to finish my game in those cases. Apparently a broken link. Can you fix them ?
Geoguess is is a good fun. The only discouraging in the world maps games are locations in US and Australia where the street view is in low resolution (those made prior to 2010). It is practically impossible to guess the location when you hardly can see the road and landscape but cannot read any signs due to low resolution. Otherwise really good fun.
Milan Tomik
Hi Milan
Thanks for the feedback! The blank locations in the links you sent is most likely due to that Google has removed the locations that were once included in the map. We'll look into it!
Thanks for the support, I agree that the older street view locations could be a bit grainy and hard to see. To tackle this problem we've now added a rating system so that you can rate each location on a five star scale!
Kind regards,
Best,
Well it looks like the black screen of death is back. I've had the last 2 rounds of one game as black screens and this is my 3rd attempt at a new game, all had black screens.
I'm very keen to play the UK maps as I was born there and hope to, one day, stumble upon a familiar area... plus Wales is just lovely!
Any tips on a fix? My cache is clear and I haven't tried a different browser yet...
I also face with this problem today. I'm trying to refresh, reopen,skip the round, open from different browsers but unfortunately nothing helps me to solve this problem.
Thanks for lettings us know! If you could let us know what maps you were playing when you experienced this it would really help us with finding the problem!
Kind regards,
@Catherin: Great to hear that it's working again. I just tried your map Medieval Italy without any problems (very nice map by the way :)).
Just let us know if this should happen again (and it would be great to know which map you encountered this on in that case)!
@Gary: This sounds like it might be a problem with the Google Streetview images, we're constantly looking into removing bad locations but if you want to give us a hand you can now score a location after you played it. That way we'll know which locations are particularly bad for future reference.
Kind regards,
Sorry to hear that, what maps have you been playing when you've experienced this?
Regards,
I'm not sure I completely understand how you mean, could you please elaborate?
Regards,
I DO GET MORE REPEATS THAN I WOULD EXPECT THOUGH. HAVE BEEN PLACED ON THE SAME STREET IN SAN FRANCISCO 3 TIMES. OVERALL, GREAT SITE.
ALSO SOMETIMES GET A SCREEN ON WHICH I AM NOT ABLE TO MOVE AT ALL. NO ARROWS. JUST HAVE TO GUESS FROM THAT POINT.
THANKS FOR YOUR CONCERN.
I don't really know what happens. I thought it was my internet connection so I've sorted that but even when plugged in and with 35mbs it isn't loading anything. I tried restarting the challenge to try and sort it that way, it just loads me back in with a black screen. 🙁
Please help 🙁
This is in the center of Aaugsburg, Germany, According to the little flag.
Works okay on a different machine.
Thanks for the feedback! The black locations are often because of old locations that have disappeared from Google Streetview but still are available in some maps. We've recently increased the update speed on our end for removing bad locations. Do you still experience the black locations as frequently?
Regards,
Thanks for letting us know!
A few things you can try and see if it makes any difference:
1. Clear the browser cache to make sure that you are using the latest version
2. Try in a different browser and also try using incognito mode (this disables all extensions e.g.)
3. Try to disable hardware acceleration in your browser
Regards,
Sorry about that! The thing that makes this difficult to solve is that there are a number of different reasons that all manifest in the same problem (black screens).
One such reason is that Google removes Street view locations from time to time which results in a black location - this is especially prominent in maps such as Famous Places where there are a fixed number of locations to select from. We've implemented functionality to avoid this but sometimes the black locations unfortunately get through.
Another reason are problems with Google Street view. Google releases new updates continuously and for some users these creates unforeseen problems. A black screen bug we've seen lately can for example be fixed by turning off hardware acceleration.
A third reason are browser issues. All major browsers releases new versions very often which sometimes creates problems with Street view. In addition to that a lot of users have browser extensions installed which adds another layer of potential error sources. For example we have noticed that the Avira browser extension blocks Street view images from being shown, which results in a black screen.
There also are additional problems that I haven't addressed here.
Because of all of this our list of things to try might seem a bit strange and messy but the reason is that there are a number of things that might cause the same problem! This also makes the problem hard to fix since there really isn't only one fix, and those fixes also may need updating from time to time.
That being said. @Mike I understand from your description that you only get black locations on some maps (such as Famous Places) which is a clear sign that something is wrong with the locations and not your browser. This is easier to fix since the problems is easy to recreate on our end - I'll look into it and let you know here when we have some news!
Regards,
Black screen...
Black screen...
Hi Anton,
Here is a black screen.... https://geoguessr.com/world/play/lFBdy8O2lUZDUY1p
cheers