Blank screen

Comments

• 

  Hi Dale,

  This is due to Google Streetview removing a few of the locations that are used. There's more people that have reported this (https://kundo.se/org/geoguessr/d/blank-screens-...)

  Sorry if this is ruining your games! We'll have to improve the detection of broken locations. We've also talked about the possibility to reload a location if it's broken but as you mentioned we don't want people to use it to "cheat".

  Thanks for reporting the issue.

  regards,

  

  Mikael
  23 Nov 2015 Report inappropriate content

• Hey, I am new to GeoGuessr and every map is a blank screen! What can I do to fix it!?!?!

  

  Eldar Bakerman
  3 May 2016 Report inappropriate content

• Also, you shell make a recover system so if Google make some decisions to remove some places, you will always have backup, I know it is expensive, but it'll worth it after you'll gain some dollars, also, you should decorate it and add some more features.

  

  Eldar Bakerman
  3 May 2016 Report inappropriate content

• I have been playing geoguessr for some time now but after I made a profile today and signed in, there is a blank screen wiht fragments of the screen only. I am playing challenge mode and my son sees everything (it should be the same we were watching). The problem is also when I am logged outand playing single player. What to do???

  

  Jens Mondrup
  8 May 2016 Report inappropriate content
• 

  Hi Jens,

  Sorry to hear that. There's been a lot of reports regarding this issue lately. Please see these post for suggestions on how to solve it.

  https://kundo.se/org/geoguessr/d/streetview-doe...

  https://kundo.se/org/geoguessr/d/triangle-glitch/

  https://kundo.se/org/geoguessr/d/street-view-pr...

  I hope it'll work, thanks for playing!

  best,

  

  Mikael
  22 May 2016 Report inappropriate content

• Hi,
  I got a blank screen in the middle of the following two games when I went to a new location.

  https://www.geoguessr.com/european-union/play/J...

  https://www.geoguessr.com/european-union/play/r...

  Was not able to finish my game in those cases. Apparently a broken link. Can you fix them ?

  Geoguess is is a good fun. The only discouraging in the world maps games are locations in US and Australia where the street view is in low resolution (those made prior to 2010). It is practically impossible to guess the location when you hardly can see the road and landscape but cannot read any signs due to low resolution. Otherwise really good fun.

  Milan Tomik

  

  Milan Tomik
  2 Oct 2016 Report inappropriate content
• 

  Hi Milan

  Thanks for the feedback! The blank locations in the links you sent is most likely due to that Google has removed the locations that were once included in the map. We'll look into it!

  Thanks for the support, I agree that the older street view locations could be a bit grainy and hard to see. To tackle this problem we've now added a rating system so that you can rate each location on a five star scale!

  Kind regards,

  

  Anton
  26 Oct 2016 Report inappropriate content
• Occasional grey images for me too.  I assume the process of weeding out bad locations goes slowly.
  

  Gary Allan
  13 Feb 2017 Report inappropriate content
• Hi Gary. It's constantly running. Apparently not quickly enough. We'll try to make this better.
  
  Best,
  

  Erland
  25 Mar 2017 Report inappropriate content
• https://geoguessr.com/uk/play
  
  Well it looks like the black screen of death is back. I've had the last 2 rounds of one game as black screens and this is my 3rd attempt at a new game, all had black screens.
  
  I'm very keen to play the UK maps as I was born there and hope to, one day, stumble upon a familiar area... plus Wales is just lovely!
  
  Any tips on a fix? My cache is clear and I haven't tried a different browser yet...
  

  DeltaBravo
  5 Apr 2017 Report inappropriate content
• Hi,
  I also face with this problem today. I'm trying to refresh, reopen,skip the round, open from different browsers but unfortunately nothing helps me to solve this problem.
  

  TKk
  5 Apr 2017 Report inappropriate content
• Hi guys
  
  Thanks for lettings us know! If you could let us know what maps you were playing when you experienced this it would really help us with finding the problem!
  
  Kind regards,
  

  Anton
  5 Apr 2017 Report inappropriate content
• When I see the black screen I am playing World Maps; I don't play any other set.  I assume that is what you want as it is impossible to tell where the map is exactly on my own and I don't bother to remember the location Geoguessr gives after I make my guess so that I can move on.  Related to this, I notice recently that on many maps I may be cruising along and then the screen goes black; if I am persistent and keep pressing forward Geoguessr may skip over these black frames and get going again with more map images, but sometimes not.
  

  Gary Allan
  5 Apr 2017 Report inappropriate content
• When I play any map, my own "medieval italy 1", a world map, another user map like "got to find them all"  Everything was working earlier this morning, but an hour later it isn't... I click play and get a black screen with ui buttons, but no location and no map. I get the same bad results, like the image from user delta bravo above in this thread, when using firefox or chrome.
  
  
  
  

  Catherin Gregory
  12 May 2017 Report inappropriate content
• Not exactly the same as delta bravo's image ... because I don't get a google map, it's black/grey too.
  

  Catherin Gregory
  12 May 2017 Report inappropriate content
• And now it's working again. 😉
  

  Catherin Gregory
  12 May 2017 Report inappropriate content
• Hi guys
  
  @Catherin: Great to hear that it's working again. I just tried your map Medieval Italy without any problems (very nice map by the way :)).
  Just let us know if this should happen again (and it would be great to know which map you encountered this on in that case)!
  
  @Gary: This sounds like it might be a problem with the Google Streetview images, we're constantly looking into removing bad locations but if you want to give us a hand you can now score a location after you played it. That way we'll know which locations are particularly bad for future reference.
  
  Kind regards,
  

  Anton
  12 Jun 2017 Report inappropriate content
• About half of my games are just a black screen and I can't do anything
  

  Kyle Patterson
  25 Jun 2017 Report inappropriate content
• Hi Kyle
  
  Sorry to hear that, what maps have you been playing when you've experienced this?
  
  Regards,
  

  Anton
  6 Jul 2017 Report inappropriate content
• i did not have trouble with black screens until i joined geoguessr.
  

  jay
  28 Jul 2017 Report inappropriate content
• Hi Jay
  
  I'm not sure I completely understand how you mean, could you please elaborate?
  
  Regards,
  

  Anton
  22 Aug 2017 Report inappropriate content
• OCCASIONALLY, I WILL GET A BLACK SCREEN WITH NO ARROWS OR PICTURE AT ALL, JUST THE GUESS MAP IN THE LOWER RIGHT. AT THAT POINT I JUST MAKE A GUESS. ONE TIME I THOUGHT IT WOULD BE SAFE TO GUESS KANSAS AND THE MISSING PICTURE WAS IN HAWAII. LOL. NO BIGGIE. I ENJOY THE SITE A LOT.
  
  I DO GET MORE REPEATS THAN I WOULD EXPECT THOUGH. HAVE BEEN PLACED ON THE SAME STREET IN SAN FRANCISCO 3 TIMES. OVERALL, GREAT SITE.
  ALSO SOMETIMES GET A SCREEN ON WHICH I AM NOT ABLE TO MOVE AT ALL. NO ARROWS. JUST HAVE TO GUESS FROM THAT POINT.
  
  THANKS FOR YOUR CONCERN.
  

  JAY LENDI
  23 Aug 2017 Report inappropriate content
• Hi there, I keep getting black screens when I go to a location when playing alone or with my partner. The movement arrows show up but there's no picture to see.... I can guess and hope I get close but with a whole planet it doesn't really do much for me!
  
  I don't really know what happens. I thought it was my internet connection so I've sorted that but even when plugged in and with 35mbs it isn't loading anything. I tried restarting the challenge to try and sort it that way, it just loads me back in with a black screen. 🙁
  
  Please help 🙁
  

  Ellie Lindsay
  14 Sep 2017 Report inappropriate content
• Hi there, I was playing On World, And i got a black screen i could only move forward or back one spot on, and was still black. It was the last spot, so i just randomly guessed, and when i click on the flag, it brings me to this link.  https://www.google.com/maps/@48.3687678,10.8976008,3a,75y,193.19h,77.89t/data=!3m6!1e1!3m4!1sAF1QipNpmynnhzzqSZLmMEiQbhKqa4WIY1f_k4qvAY0c!2e0!7i9728!8i4864
  
  
  This is in the center of Aaugsburg, Germany, According to the little flag.
  

  BT
  20 Sep 2017 Report inappropriate content
• I had a blank screen yesterday, with no movement possible.  Turned out to be some place in the Philippines.
  

  Gary Allan
  20 Sep 2017 Report inappropriate content
• Sort of blank here, but not quite. The guess map shows up okay, but there is only one tile (less than 5%) of the streetview image in the lower right hand corner. The direction arrows show up, and I can move okay. Sad.
  
  Works okay on a different machine.
  
  
  

  RR
  1 Oct 2017 Report inappropriate content
• Hi guys
  
  Thanks for the feedback! The black locations are often because of old locations that have disappeared from Google Streetview but still are available in some maps. We've recently increased the update speed on our end for removing bad locations. Do you still experience the black locations as frequently?
  
  Regards,
  

  Anton
  28 Oct 2017 Report inappropriate content
• I only get black screens no matter what I do.
  

  Chris
  31 Oct 2017 Report inappropriate content
• Hi Chris
  
  Thanks for letting us know!
  
  A few things you can try and see if it makes any difference:
  1. Clear the browser cache to make sure that you are using the latest version
  2. Try in a different browser and also try using incognito mode (this disables all extensions e.g.)
  3. Try to disable hardware acceleration in your browser
  
  Regards,
  

  Anton
  9 Nov 2017 Report inappropriate content
• This black screen stuff seems as if it's a permnent problem for you. I see people have been having this issue for at least two years, and in some games, especially in famous places, all I get is black screens. If I have to go through remedial efforts every time, and lose the game I was playing, then it's not much use. Maybe you let me know when yyou have a real solution, and I can resume playing.
  
  

  Mike
  27 Nov 2017 Report inappropriate content
• Hi Mike
  
  Sorry about that! The thing that makes this difficult to solve is that there are a number of different reasons that all manifest in the same problem (black screens).
  
  One such reason is that Google removes Street view locations from time to time which results in a black location - this is especially prominent in maps such as Famous Places where there are a fixed number of locations to select from. We've implemented functionality to avoid this but sometimes the black locations unfortunately get through.
  
  Another reason are problems with Google Street view. Google releases new updates continuously and for some users these creates unforeseen problems. A black screen bug we've seen lately can for example be fixed by turning off hardware acceleration.
  
  A third reason are browser issues. All major browsers releases new versions very often which sometimes creates problems with Street view. In addition to that a lot of users have browser extensions installed which adds another layer of potential error sources. For example we have noticed that the Avira browser extension blocks Street view images from being shown, which results in a black screen.
  
  There also are additional problems that I haven't addressed here.
  
  Because of all of this our list of things to try might seem a bit strange and messy but the reason is that there are a number of things that might cause the same problem! This also makes the problem hard to fix since there really isn't only one fix, and those fixes also may need updating from time to time.
  
  That being said. @Mike I understand from your description that you only get black locations on some maps (such as Famous Places) which is a clear sign that something is wrong with the locations and not your browser. This is easier to fix since the problems is easy to recreate on our end - I'll look into it and let you know here when we have some news!
  
  Regards,
  

  Anton
  28 Nov 2017 Report inappropriate content

• Black screen...
  

  

  Biurn
  1 Mar 2018 Report inappropriate content

• Black screen...
  
  

  

  Biurn
  1 Mar 2018 Report inappropriate content

• Hi Anton,
  Here is a black screen.... https://geoguessr.com/world/play/lFBdy8O2lUZDUY1p
  cheers
  

  

  Stéphan
  12 Mar 2018 Report inappropriate content
• I'm also getting a black screen playing Battle Royale with my friends. They don't, but I get it every single game.
  

  MarkitoFinito
  19 Jan Report inappropriate content
• Any game mode too
  

  MarkitoFinito
  19 Jan Report inappropriate content
• Been experiencing black screens for about a month. Cannot play the game. I have the phone version but the browser version is better. Let me know if you have any fixes, I've cleared my cache, tried other browsers, no hardware acceleration, but nothings worked just let me know, thank you!
  
  
  

  ItsLakis
  11 Feb Report inappropriate content
• Hi,
  
  Is it the same if you try another device as well? If you do not have the possibility to test, let me know what device, operating system, browser and game modes you get this issue in.
  
  Thanks!
  

  Filip
  15 Feb Report inappropriate content
• Hi filip i just saw your comment, it works on every other device.
  
  
  

  ItsLakis
  24 Feb Report inappropriate content
• Hi,
  
  Thanks for that. Then it might be tricky to get a solution for it.
  
  But if you would be able to record when you get this error that would be greatly appreciated so we can look further into this.
  
  Guide:
  https://toolbox.googleapps.com/apps/har_analyzer/
  
  To capture:
  1. Open the game and start the recording (see HAR capture instructions)
  2. Reproduce the issue
  3. Stop the recording (see HAR capture instructions)
  4. Save the capture (see HAR capture instructions)
  
  Send us the HAR-capture to subscription@geoguessr.com and we can have a further look.
  

  Filip
  25 Feb Report inappropriate content
• i sadly just bought an account and all i get is a black screen, i tried everything that the forum said might fix it. nothing worked plz help i want to play
  
  
  

  mason
  26 Feb Report inappropriate content