black screen

guglielmo visca


  • Hi,

    I answered you via email 😀

  • still not going
    guglielmo visca
  • Hi,

    Can you reply to my email and we can take it from there?

    This is what i wrote there:

    - Does it work with another browser? What browsers do you experience this issue in?
    - What operative system do you use?
    - Have you tried another device and see if it works?
    - Try clearing cache and cookies and see if it solves it or not.
    - Which Game modes do you experience this issue in?

    You can also try to disable Hardware Acceleration in your browser and change your DNS-server to Googles.

    If the issue is still there on different devices or on different browsers we would need the following in order to look further into this:


    To capture:
    1. Open the game and start the recording (see HAR capture instructions)
    2. Reproduce the issue
    3. Stop the recording (see HAR capture instructions)
    4. Save the capture (see HAR capture instructions)

    Send us the HAR-capture to and we can have a further look.


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