This entry is old and may contain information that is not up-to-date.

Black screen on every map

Every time I try to play a game, no matter what map, all I get is a black screen, similar to what other people have had issues with but on  every location. I have tried all of the common fixes, hardware acceleration, different browser, clearing cache and none have worked at all.


  • Hi Ethan,

    Thanks for all the trouble shooting.

    If the issue is still there on different devices or on different browsers we would need the following in order to look further into this:


    To capture:
    1. Open the game and start the recording (see HAR capture instructions)
    2. Reproduce the issue
    3. Stop the recording (see HAR capture instructions)
    4. Save the capture (see HAR capture instructions)

    Send us the HAR-capture to and we can have a further look.

    Thank you!

Add your comment or create a new post

Your name and post can be seen by everyone.Your e-mail will never be shown publicly.