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Black screen instead of image

I just bought my subscription in order to play but all I see is a black screen, I tried refreshing, using other maps and a different browser (chrome, edge) but to no success. what can I do?
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  • Hey Z!

    Thanks for the troubleshooting done on your end.

    If you would be able to record when you get this error that would be greatly appreciated so we can look further into this.

    Guide:
    https://toolbox.googleapps.com/apps/har_analyzer/

    To capture:
    1. Open the game and start the recording (see HAR capture instructions)
    2. Reproduce the issue
    3. Stop the recording (see HAR capture instructions)
    4. Save the capture (see HAR capture instructions)

    Send us the HAR-capture to subscription@geoguessr.com and we can have a further look.

    Thanks in advance!
    Filip
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