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Can I get my ticket refunded?

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  • Unused tickets boughts from our ticket desk, onboard the bus, at a reseller, or in a ticket machine can be refunded with an administrative fee of 20 % of the ticket price. The ticket can only be refunded if it’s still valid. One way or round trip tickets are valid within 3 months from the date of purchase. The 10 One way ticket is valid for 12 months from the date of purchase.

    Partially-used tickets are not refunded (return trip/10 One Way where one or several trips have been used).

    Unused tickets bought online (on our website or in our app) can be refunded within the validity time of the ticket without any administrative fee.
    Elin Customer service
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